Note

Summary of Reports

 Attenda

 Capgemini

 Cegedim

 CGI

 Computacenter

 Harvey Nash

 Melstar

 MidlandHR

 Parity

 Syan

 Twin Systems

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version of the full report

Management Briefings

 Market Overview & Analysis | Part 2 | Part 3

 Expert Opinion: Consultant Tony Emmerton

 View from the Top: City underwriter Hiscox | Part 2

 Management Issues: Tony Freeman of KPMG | Part 2

 Round Table | Part 2 | Part 3

 BPO: Chris Price of ALS Consulting | Part 2

 Strategy Issues: Proudfoot’s David Whitmore | Part 2

 Legal Issues: Danelle Dinsdale and Craig Rattray of law firm DLA | Part 2

 Offshoring: Martyn Hart of the NOA | Part 2

Chris Price of ALS Consulting recommends a high-level approach to reaching the right BPO decision.

Taking the strategic route - Part 1 | Part 2

Two things are certain about the future of business process outsourcing. First, it will go on growing – according to Gartner, the global BPO rose to $122 billion last year, up from $110 billion in 2002.

The second certainty is that many companies will enter BPO arrangements without being absolutely clear about the rationale and expected benefits for their businesses.

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Conspectus 2004

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