However, modifying systems to meeting changing requirements
does not necessarily get much easier after an integration
technology project (2.53), while the goal of introducing new
systems more efficiently and cost-effectively remains elusive
for many (2.45).
Given their success in modifying business processes as a
result of integration technology, it is surprising to discover
that organisations are fairly lukewarm about the potential
for using workflow or business process management (BPM) software
in such projects.
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