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Other Directories, Comparisons, Research 2004 Customer Relationship Management & Call Centres (March) Oracle Profile

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Summary of Reports

 Achiever Software

 Astea International

 ClarityBlue

 Epicor

 Onyx Software

 Oracle

 QGate Software

 Sage CRM Solutions

 Strategix

 Witness Systems

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version of the full report


Management Briefings



 Market Overview & Analysis | Part 2 | Part 3

 Expert Opinion: Andrew Broome of Impact Plus

 View from the Top | Part 2

 Round Table | Part 2 | Part 3

 Strategy Issues: Stewart Mills of Parity | Part 2

 Service Management: Steve Downton of Downton Consulting | Part 2

 Customer Data Privacy: Bridget Treacy and Prini Patel of law firm Barlow Lyde & Gilbert | Part 2

 Business Case: Nick Salter of Information Answers | Part 2

 Implementation Issues: Jeremy Cox of The Wisdom Network | Part 2

Oracle

CONTACT POINTS

Name and Address
Oracle Corporation UK Ltd
510 Oracle Parkway
Thames Valley Park
Reading RG6 4JG

Telephone
+44 (0)118 924 0000

Fax
+44 (0)118 924 3000

Contact name
Tim Hogarth

Email address
tim.hogarth@oracle.com

Website address
www.oracle.com

User Group Chairman/Contact Point
Ronan Miles/
+44 (0)870 9000 334

IMPORTANT

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COMPANY

Turnover (UK)

N/P

Turnover (W)

$9.5bn

Profit Before Tax (UK)

N/P

Profit Before Tax (W)

$2.3bn

Number of Employees (UK)

3,000

Number of Employees (W)

40,000

Software Marketed (UK)

D/I

End User Support by

D

End User Training by

D

Key: D Direct, I Indirect, N/A Not available/not applicable, N/P Not provided, AOR Available on request

Oracle Customer Relationship Management for Marketing, Sales, Service, Contracts, Interaction Center and E-Commerce – part of the E-Business Suite – are integrated applications and technologies designed to help companies manage by fact and grow their customer base across the organisation with lower risk and higher returns.

Oracle is the first company to develop and deploy 100% internet-enabled software across its entire product line for front-office CRM and back-office ERP applications.

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Other Directories, Comparisons, Research 2004 Customer Relationship Management & Call Centres (March) Oracle Profile

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