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Other Directories, Comparisons, Research 2004 Customer Relationship Management & Call Centres (March) Astea International ...

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Summary of Reports

 Achiever Software

 Astea International

 ClarityBlue

 Epicor

 Onyx Software

 Oracle

 QGate Software

 Sage CRM Solutions

 Strategix

 Witness Systems

Download a PDF
version of the full report


Management Briefings



 Market Overview & Analysis | Part 2 | Part 3

 Expert Opinion: Andrew Broome of Impact Plus

 View from the Top | Part 2

 Round Table | Part 2 | Part 3

 Strategy Issues: Stewart Mills of Parity | Part 2

 Service Management: Steve Downton of Downton Consulting | Part 2

 Customer Data Privacy: Bridget Treacy and Prini Patel of law firm Barlow Lyde & Gilbert | Part 2

 Business Case: Nick Salter of Information Answers | Part 2

 Implementation Issues: Jeremy Cox of The Wisdom Network | Part 2

Astea International

CONTACT POINTS

Name and Address
Astea International
Trent House
University Way
The Technology Park
Cranfield
Bedfordshire MK43 0AN

Telephone
+44 (0)1234 756700

Fax
+44 (0)1234 757477

Contact name
Sarah Anstee

Email address
sarah.anstee@astea.co.uk

Website address
www.astea.co.uk

User Group Chairman/Contact Point
via Astea/
+44 (0)1234 756700

IMPORTANT

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COMPANY

Turnover (UK)

£2.1m

Turnover (W)

$27m

Profit Before Tax (UK)

N/P

Profit Before Tax (W)

N/P

Number of Employees (UK)

19

Number of Employees (W)

134

Software Marketed (UK)

D/I

End User Support by

D

End User Training by

D

Key: D Direct, I Indirect, N/A Not available/not applicable, N/P Not provided, AOR Available on request

Astea recognises that across all industries, increasingly sophisticated customers are demanding more and better services at lower cost.

The challenge for service organisations in this rapidly changing environment is to increase revenue and profit whilst also satisfying their customers.

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