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Other Directories, Comparisons, Research 2004 Customer Relationship Management & Call Centres (March) Witness Systems Profile

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Summary of Reports

 Achiever Software

 Astea International

 ClarityBlue

 Epicor

 Onyx Software

 Oracle

 QGate Software

 Sage CRM Solutions

 Strategix

 Witness Systems

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version of the full report


Management Briefings



 Market Overview & Analysis | Part 2 | Part 3

 Expert Opinion: Andrew Broome of Impact Plus

 View from the Top | Part 2

 Round Table | Part 2 | Part 3

 Strategy Issues: Stewart Mills of Parity | Part 2

 Service Management: Steve Downton of Downton Consulting | Part 2

 Customer Data Privacy: Bridget Treacy and Prini Patel of law firm Barlow Lyde & Gilbert | Part 2

 Business Case: Nick Salter of Information Answers | Part 2

 Implementation Issues: Jeremy Cox of The Wisdom Network | Part 2

Witness Systems

CONTACT POINTS

Name and Address
Witness Systems plc
Kings Court
Kingston Road
Leatherhead
Surrey KT22 7SL

Telephone
+44 (0)800 496 1111

Fax
+44 (0)1372 869005

Contact name
Tina Goodwin

Email address
tgoodwin@witness.com

Website address
www.witness.com

User Group Chairman/Contact Point
AOR

IMPORTANT

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COMPANY

Turnover (UK)

AOR

Turnover (W)

$33.6m
(Q4 03)

Profit Before Tax (UK)

AOR

Profit Before Tax (W)

AOR

Number of Employees (UK)

100+

Number of Employees (W)

500+

Software Marketed (UK)

D/I

End User Support by

D/I

End User Training by

D

Key: D Direct, I Indirect, N/A Not available/not applicable, N/P Not provided, AOR Available on request

Witness Systems provides performance optimisation software and services to help companies capture customer intelligence and optimise workforce performance.

It works with clients to ensure contact centres provide optimal customer service solutions whilst maintaining operational efficiencies.

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Other Directories, Comparisons, Research 2004 Customer Relationship Management & Call Centres (March) Witness Systems Profile

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