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Other Directories, Comparisons, Research 2004 Customer Relationship Management & Call Centres (March) Business Case: Nick ...

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Summary of Reports

 Achiever Software

 Astea International

 ClarityBlue

 Epicor

 Onyx Software

 Oracle

 QGate Software

 Sage CRM Solutions

 Strategix

 Witness Systems

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Management Briefings



 Market Overview & Analysis | Part 2 | Part 3

 Expert Opinion: Andrew Broome of Impact Plus

 View from the Top | Part 2

 Round Table | Part 2 | Part 3

 Strategy Issues: Stewart Mills of Parity | Part 2

 Service Management: Steve Downton of Downton Consulting | Part 2

 Customer Data Privacy: Bridget Treacy and Prini Patel of law firm Barlow Lyde & Gilbert | Part 2

 Business Case: Nick Salter of Information Answers | Part 2

 Implementation Issues: Jeremy Cox of The Wisdom Network | Part 2

Nick Salter shows how companies can improve their ability to source and use customer information.

Building the business case - Part 2 | Part 1

The contention is that whilst good practice can exist in each of these areas, organisations must excel in all of them to gain maximum return on their customer information assets.

Budgets are always finite – yet they can be allocated to a wide variety of different projects without senior managers understanding which activities and improvements will drive the most revenue to the bottom line.

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Other Directories, Comparisons, Research 2004 Customer Relationship Management & Call Centres (March) Business Case: Nick ...

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