Note

Summary of Reports

 Achiever Software

 Astea International

 ClarityBlue

 Epicor

 Onyx Software

 Oracle

 QGate Software

 Sage CRM Solutions

 Strategix

 Witness Systems

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version of the full report

Management Briefings

 Market Overview & Analysis | Part 2 | Part 3

 Expert Opinion: Andrew Broome of Impact Plus

 View from the Top | Part 2

 Round Table | Part 2 | Part 3

 Strategy Issues: Stewart Mills of Parity | Part 2

 Service Management: Steve Downton of Downton Consulting | Part 2

 Customer Data Privacy: Bridget Treacy and Prini Patel of law firm Barlow Lyde & Gilbert | Part 2

 Business Case: Nick Salter of Information Answers | Part 2

 Implementation Issues: Jeremy Cox of The Wisdom Network | Part 2

New data protection laws affect the storage of customer data. Bridget Treacy and Prini Patel of Barlow Lyde & Gilbert assess the impact on CRM systems and practices.

Preserving data privacy - Part 1 | Part 2

Any business implementing a CRM system will have to be careful to avoid falling foul of the Data Protection Act 1998. To the extent that such customer data comprises ‘personal data’, it will need to be processed in accordance with the Act.

Personal data is defined as data from which an individual (or data subject) can be identified, or data which, when combined with other data, can identify an individual.

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