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Other Directories, Comparisons, Research 2004 Customer Relationship Management & Call Centres (March) Strategy Issues: Stewart ...

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Summary of Reports

 Achiever Software

 Astea International

 ClarityBlue

 Epicor

 Onyx Software

 Oracle

 QGate Software

 Sage CRM Solutions

 Strategix

 Witness Systems

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Management Briefings



 Market Overview & Analysis | Part 2 | Part 3

 Expert Opinion: Andrew Broome of Impact Plus

 View from the Top | Part 2

 Round Table | Part 2 | Part 3

 Strategy Issues: Stewart Mills of Parity | Part 2

 Service Management: Steve Downton of Downton Consulting | Part 2

 Customer Data Privacy: Bridget Treacy and Prini Patel of law firm Barlow Lyde & Gilbert | Part 2

 Business Case: Nick Salter of Information Answers | Part 2

 Implementation Issues: Jeremy Cox of The Wisdom Network | Part 2

Stewart Mills of Parity says IT professionals need a radical new approach if CRM projects are to succeed.

The next move forward - Part 1 | Part 2

Stewart Mills

Management guru Peter Drucker has warned that the mobility of capital and knowledge, plus the absence of world wars for over 50 years, has led to an over-capacity in every industry, squeezing margins. As a result, survival requires adaptability.

No wonder organisations are so keen to use CRM solutions to maximise sales.

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Other Directories, Comparisons, Research 2004 Customer Relationship Management & Call Centres (March) Strategy Issues: Stewart ...

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