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View from the Top - Part 1 |
Part 2
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PROFILE
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Tony Sheehan
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Company: Arup Group.
Interviewee: Tony Sheehan.
Job Title: Group Knowledge Manager.
The Subject: Engineering firm
Arup has improved its business performance through portal-based
knowledge and information management.
PERSONAL FILE
NAMES: Tony Sheehan.
BACKGROUND: As Group Knowledge
Manager and Associate Director of Arup, Tony is responsible
for the development and implementation of the company’s
global knowledge management strategy. He specialises
in cultural change, process management and KM technology.
Beyond Arup, he is involved in KM
research projects at a number of universities and business
schools and has been appointed as an advisor to the
Department of Trade and Industry on selecting suitable
construction research and innovation projects in the
KM field.
Prior to his current job, Tony worked
for 12 years as a senior member of the Arup materials
and construction team, providing consultancy to clients
on the use of materials in building and civil engineering.
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Q: WHAT BUSINESS DRIVERS LED ARUP TO DEVELOP
ITS PORTAL SYSTEM?
A: We are a large engineering organisation with about 6,000
to 7,000 people, seeking to differentiate on innovation and
creativity – we design projects like the Sydney Opera House
and also the ‘wobbly’ bridge in London.
To make that creativity happen, you need good people with
information and knowledge at their fingertips. Knowledge is
all we sell, it’s fundamental to our business.
Round about 2000, we realised that people in the organisation
were getting overloaded with information and we wanted to
address that.
We also realised that the way we work has changed, in terms
of the immediacy involved. Now, if an email comes in, people
have to respond to it immediately – and we have to make sure
that people don’t just revert to what they know already, that
they pause and refer to the best knowledge available in real
time.
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Conspectus 2004
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Copyright © 2004
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