The two most common drivers for workflow and associated technologies
are customer service and/or complaint handling procedures,
which are cited by 34% of our respondents, and the processing
of online applications and inquiries (32%).
Organisations are also using these applications in areas
such as sales and order fulfilment management (29%) and a
variety of ad hoc processes including expense claim
handling, membership administration, referrals and other claims
handling.
More...
If you are not registered with the site, please register now to read the rest of this page.
If you are registered, please sign in to read the rest of this page.
