Nigel Oxbrow of TFPL shows why different types of organisation need to use their corporate knowledge in distinctive ways.
The knowledge proposition - Part
2 | Part
1 | Part
3
Customer intimate organisations see their world in a customer
centric way, supported by business processes and functions
developed from their knowledge activities.
The flow of expertise, information and ideas is the essence
of the relationship with customers and should be embedded
in all actions and communications.
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