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Why outsourcing gets the thumbs down from HR professionals, and other major issues. Pat Sweet canvasses the opinion of HR experts Chris Sanders at Mercer, Mike Head of Pecaso, Philippa Goodyear at LogicaCMG and Business Intelligence author James Creelman.
Turkeys voting for Christmas - Part 2 |
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Philippa Goodyear: timeliness is important
benefit
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Where Goodyear does sound a warning is over the perils of
becoming what she terms a “foundation client”. With a large
number of suppliers keen to get into this market, many are
offering favourable terms for the first client to sign up
for their service. In most instances, suppliers will be taking
on that client’s existing business as it is, warts and all,
with perhaps one or two enhancements in areas such as self-service.
“In these cases, it is important to consider how economies
of scale can be realised for the second, third and fourth
client if the first client’s business was not transformed
to take on best practice. Non-foundation clients may have
to accept another organisation’s potentially flawed HR practices
and may have service continuity issues if the supplier cannot
realistically take on the staff currently providing the service,”
Goodyear warned.
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