Many companies would wish to simply set up an HR shared service centre and let everyone happily use it. Patrick Kavanagh looks at the barriers to this.
BAE Systems quickly realised that its management population
was a mixed group but, just as important, that many of the
senior managers were frequent travellers – planes, trains,
automobiles and hotels as a routine way of life.
Similarly, the employees had varying degrees of familiarity
with and access to computers – ranging from office workers
all of whom had PCs, to factory shopfloor staff where access
was through kiosks located in workstation areas or near the
canteen.
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