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View from the Top - Part 2 | Part 1
Read Part 1
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COMPANY FILE
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HBOS was formed on 10th September
2001 through the merger of Bank of Scotland and Halifax.
The company has assets of more than £320 billion and
20 million customers. It is the UK’s leading mortgage
and savings provider, and also a leading player in the
corporate and business banking markets.
After the merger, HBOS wanted to
reduce duplication between the two companies to generate
£300 million in cost savings, partly through procurement
savings
It worked with information management
specialist Acuma to develop an end-to-end supplier relationship
management (SRM) system, based on Kalido Dynamic Information
Warehouse.
Kalido integrates and stores data
from different HBOS systems, providing consolidated
management information and a single view of group-wide
procurement activity. Ascential ETL tools handle initial
data preparation, and Business Objects is used for reporting
and analysis.
HBOS ran a skills transfer programme,
so that its team would be able to maintain the new SRM
system.
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Q: HOW WAS THE IMPLEMENTATION PROCESS
MANAGED?
A: We didn’t have a very big team – only six or seven people
at any one time. There was myself as the business project
manager and a colleague from the business side; there was
the IT project manager and a couple of IT people, then a project
manager from Acuma and the lead consultant, and we called
on extra resources when needed.
The whole team was onsite in Halifax for a period of three
months and that worked really well.
We did our training on Kalido before we started and we made
sure we could work with someone from Acuma who was skilled
in Kalido so that we could organise the skills transfer.
We wanted to be able to take it on inhouse and that has been
proved because we have done the work on the subsequent phases
without Acuma’s involvement.
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Conspectus 2004
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Copyright © 2004
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