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View from the Top - Part 2 | Part 1
Read Part 1
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COMPANY FILE
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Established in 1978, TNT Express
Services UK and Ireland is a leading business-to-business
express delivery company, handling time-sensitive business
mail, parcels and freight.
TNT has developed its dominant position
through organic growth and has an annual turnover of
more than £650 million. It employs 9,000 people in the
UK and Ireland and operates around 3,000 vehicles from
over 70 locations. It delivers an average of around
380,000 consignments a week or 20 million a year, via
a wholly-owned system of road and air routes.
To better understand customer profitability,
the company’s finance department has adopted activity
based costing in the shape of the Metify ABM tool from
ALG Software.
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Q: WHAT BENEFITS HAVE BEEN REALISED FROM
THE NEW SYSTEM?
A: The major benefits have been those originally intended
– that is, assessing the profitability of major customers
through the shared user network. This enables us to provide
senior management with the sort of information that allows
them to have much more informed negotiations on rate structures,
operational criteria and business mix with both existing and
potential customers.
More...
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Conspectus 2004
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Copyright © 2004
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