Note

Summary of Reports

 BT

 CGI

 Cisco

 Computacenter

 PinkRoccade

 Siemens

 Sun Microsystems

 Syan

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Management Briefings

 Market Overview & Analysis | Part 2 | Part 3

 Expert Opinion: TPI’s Duncan Aitchison

 View from the Top: Travel specialist Thomas Cook has built innovation into its core co-sourcing contract with Accenture | Part 2

 Offshore Outsourcing: Troika’s Vikas Agrawal | Part 2

 Web Hosting: Marina Martin of Frost & Sullivan | Part 2

 Round Table: Outsourcing experts from Intellect, Morgan Chambers, Ovum Holway and the IMC | Part 2 | Part 3

 Case Study: The Citizens Advice Bureau

 Market Future: Stratos Sarissamlis of research firm META | Part 2

 SMEs: Simon Lindley of Orbys | Part 2

 Contractual Issues: Lawyer Kit Burden | Part 2

 Implementation: Metaskil’s Tony Emmerton offers up 10 golden rules | Part 2 | Part 3

Outsourcing

Conspectus October 2003 - Summary

Outsourcing has been the biggest IT growth area in recent years as it offers companies an opportunity to nail down their hardware, software and service costs.

Our market research shows this popularity remains, though there are signs that outsourcing deals are getting smaller in value and buyers are showing more willingness to switch suppliers if the service doesn’t live up to expectations. This market maturity can only be a good thing.

But one risk with outsourcing is your IT becomes locked into the state it was in when you first took out the contract – no development, no innovation. This is a problem that Thomas Cook has solved in its co-sourcing contract with Accenture.

Other Management Briefing articles in this issue cover the growth of offshore outsourcing and why buying outsource services is not just the preserve of major firms.

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Conspectus 2003

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