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Outsourcing Contents - October 2003 Summary
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Management Briefings |
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- Expert Opinion
TPI’s Duncan Aitchison says building a relationship with your outsourcing supplier is a bit like raising a teenager.
- View from the Top | Part 2
Travel specialist Thomas Cook has built innovation into its core co-sourcing contract with Accenture. Business Transformation and Operations Director Marco Trecroce tells us how this works.
- Offshore Outsourcing | Part 2
Troika’s Vikas Agrawal outlines the appeal and dangers of outsource services based in India, China and other emerging countries.
- Web Hosting | Part 2
Marina Martin of Frost & Sullivan highlights the growing interest in web hosting and co-location services.
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- Round Table | Part 2 | Part 3
Outsourcing experts from Intellect, Morgan Chambers, Ovum Holway and the IMC address five main challenges in the market.
- Case Study
The Citizens Advice Bureau has used outsourcing to become more accessible to its high-street customers.
- Market Future | Part 2
Stratos Sarissamlis at research firm META predicts the market will split between commodity and transformational services.
- SMEs | Part 2
Small and medium-sized enterprises are getting switched on to the benefits of outsourcing, says Simon Lindley of Orbys.
- Contractual Issues | Part 2
Lawyer Kit Burden explains the finer points of contract negotiation and why you shouldn’t wipe out your supplier’s profit margin.
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Conspectus 2008
Copyright
© 2008 |
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