Note

Summary of Reports

 BT

 CGI

 Cisco

 Computacenter

 PinkRoccade

 Siemens

 Sun Microsystems

 Syan

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Management Briefings

 Market Overview & Analysis | Part 2 | Part 3

 Expert Opinion: TPI’s Duncan Aitchison

 View from the Top: Travel specialist Thomas Cook has built innovation into its core co-sourcing contract with Accenture | Part 2

 Offshore Outsourcing: Troika’s Vikas Agrawal | Part 2

 Web Hosting: Marina Martin of Frost & Sullivan | Part 2

 Round Table: Outsourcing experts from Intellect, Morgan Chambers, Ovum Holway and the IMC | Part 2 | Part 3

 Case Study: The Citizens Advice Bureau

 Market Future: Stratos Sarissamlis of research firm META | Part 2

 SMEs: Simon Lindley of Orbys | Part 2

 Contractual Issues: Lawyer Kit Burden | Part 2

 Implementation: Metaskil’s Tony Emmerton offers up 10 golden rules | Part 2 | Part 3

Companies looking at offshore outsourcing need to select the right partner company as well as the right country, says Vikas Agrawal of Troika.

A shore thing - Part 2 | Part 1

In addition, the biggest companies such as Tata, Infosys and Wipro are emerging as true global competitors to the likes of Accenture, IBM and EDS.

Having achieved this success, the Indian government is now turning its attention to upgrading much of the physical infrastructure such as roads and light rail networks in the major cities.

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Conspectus 2003

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