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View from the Top - Part 2 | Part 1
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CORPORATE FILE
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Thomas Cook UK & Ireland is one of the UK’s largest travel companies, employing around 11,000 staff
Its principal operations include 643 high-street shops selling travel and foreign exchange, 110 separate bureaux de change, seven Thomas Cook travel warehouses, four call centres, Thomas Cook TV and thomascook.com, one of the most popular UK travel websites.
The company also has more than 10 tour operating brands including Thomas Cook, JMC, Sunset and Club 18-30. It also operates Thomas Cook Airlines, the UK’s second largest leisure airline.
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Q: HAVE YOU MEASURED THE BENEFT OF THE CO-SOURCING IN QUANTITIVE TERMS?
A: We have four functions in the shared services centre – IT, accounting, HR administration and project delivery. We now have 50% fewer people in IT, 50% fewer in accounting, 25% fewer in HR administration and 30% fewer in projects.
The co-sourcing was set up between September 2001 and October 2002, and in that time we made an £80 million improvement in our profits. A good portion of that change can be attributed to the arrangement with Accenture.
On average, we have 50% fewer people, fewer buildings and that has all contributed to establishing the business case. Our SAP and other projects have also been delivered on time and on budget.
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Conspectus 2003
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Copyright © 2003
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