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View from the Top - Part 1 | Part 2
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PROFILE
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Marco Trecroce
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Company: Thomas Cook.
Interviewee: Marco Trecroce.
Job Title: UK Business Transformation and Operations Director.
The Subject: Travel firm Thomas Cook has used an outsourcing/co-sourcing agreement to heavily reduce its IT costs and improve innovation.
PERSONAL FILE
NAME: Charles Russell.
BACKGROUND: Marco joined Thomas Cook UK & Ireland as Group Business Transformation Director in May 2001, and in January 2003 assumed responsibility for operations in the UK.
He leads the business transformation of Thomas Cook UK, and heads up IT, procurement, outsourcing, head office and retail property, projects and shared services under Thomas Cook’s shared services agreement with Accenture
Before joining Thomas Cook, he worked for Airtours UK Leisure Group as project director. Prior to that he spent six years with Arthur Andersen Toronto as a management consultant and six years at IBM Canada.
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Q: WHAT BUSINESS DRIVERS PROMPTED THOMAS COOK TO CONSIDER OUTSOURCING?
A: When I first arrived in June 2001, Thomas Cook UK had just sold its travel arm to C&N Touristica and the financial services business to Travelex. When they became separate businesses, we realised that the cash cow was financial services – which is understandable as travel is a high-volume, low-margin business. So the immediate driver was that we were losing money in 2001 and we realised we needed some very big restructuring.
The organisation was very decentralised – we had three financial systems for example, so we standardised on SAP. We also had many properties in London and we wanted to consolidate our head office in Peterborough, and create a shared services centre to centralise and optimise our core processes.
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Conspectus 2003
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Copyright © 2003
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