In comparison, buyers are much less concerned about a supplier’s commitment to innovation (3.40) and even the cultural fit between the two companies (3.80) or the range of IT experience on offer (3.90). What matters is having a rock-solid base for any outsourcing activities.
Those activities can range from the mundane to the very advanced. While nearly a third (30%) think outsourcing is best used solely to support administrative functions, 62% say it is equally appropriate to more strategic functions.
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