Note

Summary of Reports

 BT

 CGI

 Cisco

 Computacenter

 PinkRoccade

 Siemens

 Sun Microsystems

 Syan

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version of the full report

Management Briefings

 Market Overview & Analysis | Part 2 | Part 3

 Expert Opinion: TPI’s Duncan Aitchison

 View from the Top: Travel specialist Thomas Cook has built innovation into its core co-sourcing contract with Accenture | Part 2

 Offshore Outsourcing: Troika’s Vikas Agrawal | Part 2

 Web Hosting: Marina Martin of Frost & Sullivan | Part 2

 Round Table: Outsourcing experts from Intellect, Morgan Chambers, Ovum Holway and the IMC | Part 2 | Part 3

 Case Study: The Citizens Advice Bureau

 Market Future: Stratos Sarissamlis of research firm META | Part 2

 SMEs: Simon Lindley of Orbys | Part 2

 Contractual Issues: Lawyer Kit Burden | Part 2

 Implementation: Metaskil’s Tony Emmerton offers up 10 golden rules | Part 2 | Part 3

Tony Emmerton of Metaskil describes some key success factors for organisations considering outsourcing.

Picking a winner - Part 3 | Part 1 | Part 2

Some of the outsourcing programmes I have been engaged on have shown some similarity in the scope of the workstreams – including:

1. Management – overall programme, project, quality, risk management and tracking.

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Conspectus 2003

Copyright © 2003