Tony Emmerton: early outsourcing initiatives did not neccessarily maintain the quality of service
The European public and private sectors are currently highly turbulent, as enterprises strive to become more
customer focused and streamline their business operations.
This renewed attention to customer needs, their value proposition and optimising the efficiency of the core business functions often encourages organisations to focus on outsourcing their ‘non-core’ business functions to a third-party service provider – primarily as a means of reducing the company’s operating costs while increasing its service reliability.
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