Note

Summary of Reports

 BT

 CGI

 Cisco

 Computacenter

 PinkRoccade

 Siemens

 Sun Microsystems

 Syan

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Management Briefings

 Market Overview & Analysis | Part 2 | Part 3

 Expert Opinion: TPI’s Duncan Aitchison

 View from the Top: Travel specialist Thomas Cook has built innovation into its core co-sourcing contract with Accenture | Part 2

 Offshore Outsourcing: Troika’s Vikas Agrawal | Part 2

 Web Hosting: Marina Martin of Frost & Sullivan | Part 2

 Round Table: Outsourcing experts from Intellect, Morgan Chambers, Ovum Holway and the IMC | Part 2 | Part 3

 Case Study: The Citizens Advice Bureau

 Market Future: Stratos Sarissamlis of research firm META | Part 2

 SMEs: Simon Lindley of Orbys | Part 2

 Contractual Issues: Lawyer Kit Burden | Part 2

 Implementation: Metaskil’s Tony Emmerton offers up 10 golden rules | Part 2 | Part 3

META Group’s Stratos Sarissamlis predicts a challenging future for the European outsourcing market as buyers continue to demand price reductions.

Cost cuts are here to stay - Part 1 | Part 2

Cost efficiencies will continue to drive outsourcing transactions over the next 12 months, but users should avoid mortgaging near-term savings for long-term losses.

It promises to be a challenging period for the European IT professional services market. There is growing confidence that the market has stabilised, but lingering uncertainty as to the timing of a market upturn and the strength of the full recovery.

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Conspectus 2003

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