Note

Summary of Reports

 BT

 CGI

 Cisco

 Computacenter

 PinkRoccade

 Siemens

 Sun Microsystems

 Syan

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Management Briefings

 Market Overview & Analysis | Part 2 | Part 3

 Expert Opinion: TPI’s Duncan Aitchison

 View from the Top: Travel specialist Thomas Cook has built innovation into its core co-sourcing contract with Accenture | Part 2

 Offshore Outsourcing: Troika’s Vikas Agrawal | Part 2

 Web Hosting: Marina Martin of Frost & Sullivan | Part 2

 Round Table: Outsourcing experts from Intellect, Morgan Chambers, Ovum Holway and the IMC | Part 2 | Part 3

 Case Study: The Citizens Advice Bureau

 Market Future: Stratos Sarissamlis of research firm META | Part 2

 SMEs: Simon Lindley of Orbys | Part 2

 Contractual Issues: Lawyer Kit Burden | Part 2

 Implementation: Metaskil’s Tony Emmerton offers up 10 golden rules | Part 2 | Part 3

A managed services contract is helping to improve customer service at the Citizens Advice Bureau.

CAB in control

From its origins in 1939 as an emergency service during World War II, the Citizens Advice Bureau has evolved into a professional national agency offering free, confidential, impartial and independent advice. Five million people seek its help every year.

The CAB – an operating name for the National Citizens Advice Bureaux – helps solve individual problems including debt and consumer issues, benefits, housing, legal matters, employment and immigration.

Advisers can help fill out forms, write letters, negotiate with creditors and represent clients at court or tribunal.

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Conspectus 2003

Copyright © 2003