As outsourcing gains in popularity, buyers can face a bewildering range of different service offerings. Market experts Beatrice Rogers, Robert Morgan, Anthony Miller and Judith Wainwright offer guidance.
Anthony Miller: no signs of a let-up in mega deals
Once viewed with suspicion, outsourcing is now an increasingly popular option for cash-starved and IT-wary organisations. But as the market expands and new services come onstream, potential buyers need to think carefully before signing up to make sure they get what they want.
To take a closer look at some of the key issues involved (see box below), Conspectus invited four industry experts to give their views on current trends in the outsourcing world.
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