• Outsource the messaging system to an outsourcing organisation.
This is a route taken by many companies where IT does not feature as part of their core business. This arrangement offloads the management of one or more IT services to a third-party company and provides known costs and deliverable targets for that service. Poorly negotiated outsourcing deals can, however, be detrimental and may not deliver the quality of service and cost reductions initially offered.
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