Note

Summary of Reports

 Ascent Technology

 Astea International

 Convergent

 Cosmic Solutions

 Epicor

 J.D. Edwards

 Microsoft Business Solutions

 Noetica

 Onyx Software

 Oracle

 PeopleSoft

 Sage CRM

Download a PDF
version of the full report

Management Briefings

 Market Overview & Analysis | Part 2 | Part 3

 Expert Opinion: Rob Brickle of AnitePS Consulting

 View from the Top: Paul Songalla, Director, The Twin Group | Part 2

 Web Services: David Bridson brings some bad news | Part 2

 Implementation Issues: Touchstone’s Dinesh Thanigasalam | Part 2

 Integration: Kevin Lucas, a CRM and e-business consultant and industry analyst | Part 2

 Collaborative Commerce: Simon Fawson of Xansa | Part 2

 Change Management: Philip Everest of Mantix | Part 2

 Value Creation: Mick Snyder and Iain Davidson of Quortex | Part 2 | Part 3

Mick Snyder and Iain Davidson of Quortex Consultants show how you can release value from CRM implementations that look like going pear-shaped.

In trouble? - Part 1 | Part 2 | Part 3

The latest research shows that more than 30% of CRM projects go wrong. Other research has indicated that the failure rate might be as high as 80%.

How can it be that so many projects are failing to deliver? What causes them to fail in achieving their high-expectation goals? And what can be done to fix it?

More...

If you are not registered with the site, please register now to read the rest of this page.

If you are registered, please sign in to read the rest of this page.

Conspectus 2003

Copyright © 2003