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Other Directories, Comparisons, Research 2003 Customer Relationship Management (March) Change Management: ...

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Summary of Reports

 Ascent Technology

 Astea International

 Convergent

 Cosmic Solutions

 Epicor

 J.D. Edwards

 Microsoft Business Solutions

 Noetica

 Onyx Software

 Oracle

 PeopleSoft

 Sage CRM

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version of the full report


Management Briefings



 Market Overview & Analysis | Part 2 | Part 3

 Expert Opinion: Rob Brickle of AnitePS Consulting

 View from the Top: Paul Songalla, Director, The Twin Group | Part 2

 Web Services: David Bridson brings some bad news | Part 2

 Implementation Issues: Touchstone’s Dinesh Thanigasalam | Part 2

 Integration: Kevin Lucas, a CRM and e-business consultant and industry analyst | Part 2

 Collaborative Commerce: Simon Fawson of Xansa | Part 2

 Change Management: Philip Everest of Mantix | Part 2

 Value Creation: Mick Snyder and Iain Davidson of Quortex | Part 2 | Part 3

Philip Everest says it’s vital to recognise the over-riding importance of customers in making major CRM change programmes work.

Hand that rocks the cradle - Part 1 | Part 2

Philip Everest: tasty bed of quick wins

‘Our customers, our future’ was the theme adopted by a major conglomerate recently for a marketing summit at which senior management were educated on the progress being made in kick-starting their pilot customer relationship management programme.

The phrase could also stand as the clarion call to enterprises across the globe for doing better business.

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Other Directories, Comparisons, Research 2003 Customer Relationship Management (March) Change Management: ...

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