Note

Summary of Reports

 Ascent Technology

 Astea International

 Convergent

 Cosmic Solutions

 Epicor

 J.D. Edwards

 Microsoft Business Solutions

 Noetica

 Onyx Software

 Oracle

 PeopleSoft

 Sage CRM

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version of the full report

Management Briefings

 Market Overview & Analysis | Part 2 | Part 3

 Expert Opinion: Rob Brickle of AnitePS Consulting

 View from the Top: Paul Songalla, Director, The Twin Group | Part 2

 Web Services: David Bridson brings some bad news | Part 2

 Implementation Issues: Touchstone’s Dinesh Thanigasalam | Part 2

 Integration: Kevin Lucas, a CRM and e-business consultant and industry analyst | Part 2

 Collaborative Commerce: Simon Fawson of Xansa | Part 2

 Change Management: Philip Everest of Mantix | Part 2

 Value Creation: Mick Snyder and Iain Davidson of Quortex | Part 2 | Part 3

CRM is the first step in companies establishing ‘collaborative commerce’ links with their business partners, says Simon Fawson of Xansa.

The CRM continuum - Part 1 | Part 2

It’s often been said that CRM first started at the corner shop – when the shopkeeper noticed his first regular customer buying a packet of cigarettes each morning on the way to work.

The question the shopkeeper faced was, should he:

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Conspectus 2003

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