Chris Maxwell of Calleva Partners explains how to chart a course through the often complex cultural, process and technical issues faced during a CPM implementation.
In the 1990s, we saw the advent of business intelligence (BI) tools which provided departmental managers with a more comprehensive view of operational activity within their own business area.
Yet whilst BI tools worked well at the departmental level, it was often difficult to apply them more widely, partly because this required comprehensive buy-in across many business areas – something that in practice was difficult to achieve – and partly because these tools did not provide support for the totality of the planning processes and measurement methodologies that many businesses used.
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