Business process management is leading companies into a new phase of innovation, write CSC Europe’s Howard Smith and Peter Fingar of the Greystone Group.
The third wave of BPM takes what was good about re-engineering but eradicates the pain of discontinuity and new process introduction
Inevitable
Whatever a company believes now, however, the third wave of business process management is inevitable.
In his book The Agenda,
re-engineering pioneer Michael Hammer observed that companies know how to do a lot of things that can be understood as processes, such as finding new customers, developing new products and opening new plants.
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