Workflow and business process management technologies are popular, if companies could just overcome key implementation problems. Pat Sweet analyses our latest research.
The major advantages of portal technology, according to those in our survey, are that it offers a single user interface (42%) which is easy to use (40%).
In previous surveys on this subject, companies have shown a strong attachment to familiar desktop messaging products such as Lotus Notes and Microsoft’s Exchange as a way of creating the base infrastructure for a workflow or business process management implementation.
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