What benefits does ‘business process management’ offer? Pat Sweet asks a round table panel of four market experts – Deloitte & Touche’s Marcus Boyle, Keith Hales of SODAN, Martin Pike at Stilo and David Martin from Ether Solutions.
Martin Pike: standards are going to be a critical feature
Human problems
Picking the right kinds of applications and processes and running a pilot are only a part of what it takes to create a successful BPM implementation, according to our experts. People issues are as important and often equally challenging.
“Technology is only one factor. Allied to that are supplier attributes, such as responsiveness – and how long they are likely to stay in business! – and how well they evolve their products and systems to keep up with developments,” Hales maintains.
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