What benefits does ‘business process management’ offer? Pat Sweet asks a round table panel of four market experts – Deloitte & Touche’s Marcus Boyle, Keith Hales of SODAN, Martin Pike at Stilo and David Martin from Ether Solutions.
Keith Hales: BPM is largely a collection of existing technologies
Managing the way that documents and information move around an organisation is a complex task.
Many companies have adopted workflow, document and content management systems in an effort to make the whole process smoother and slicker, and now some are experimenting with an approach called business process management.
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