Workflow and business process management technologies are popular, if companies could just overcome key implementation problems. Pat Sweet analyses our latest research.
Traditional pen-pushing has long since given way to keyboard input. But while many companies initially report an increase in efficiency as a result, it has proved harder to achieve continuous improvements. To do this requires a re-think about how basic business processes are performed.
This year’s Conspectus survey into how companies use workflow, business process management, document management and content management systems reveals that many have a good appreciation of the potential such technologies offer, but experience more difficulty than expected in realising those benefits.
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