Records management standards are now playing a key role in e-business strategy, says Martin Waldron.
Records role in e-business - Part 1 | Part 2 | Part 3
There has been a sudden realisation among organisations that their conventional paper-based records management (filing) systems aren’t working.
As well as being inward facing (back office), most business processes are also outward facing – to the customer, supplier and citizen – and they are increasingly being undertaken through electronic transactions and documents.
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