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IT users find workflow, content and business process management software appealing but by no means straightforward to implement. Pat Sweet reports on our latest research.
Keen but confused - Part 1 | Part 2 | Part 3
‘It’s not what you do, it’s the way that you do it’, is fast becoming the slogan for companies operating in an increasingly competitive environment. Getting slicker and quicker is the aim, and using new technology is the way to hit the target.
Our latest survey of workflow, content management and business process management applications (see Survey Statistics box, below) demonstrates that organisations are now convinced that such software has a great deal to offer, particularly in key areas such as boosting productivity.
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Conspectus 2002
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