Business & software reviews
visit evaluationcentre.com

The Evaluation Centre's aim is to be the No.1 Software and technology assistant to decision makers with their IT requirements. Providing detailed Vendor reports, White papers, Case studies and Best practice guidelines.

   
Conspectus Home Page Conspectus Report Archive Register for the online or printed version of Conspectus

Other Directories, Comparisons, Research 2002 Sales, Marketing & CRM Systems (October) View from the Top: Chris ...

Note

Enter your email address to Download, Register (free) or Sign in:

Summary of Reports

 Ascent Technology

 Convergent

 Cosmic Solutions

 Epicor

 Firstwave

 MEI Europe

 Microsoft Business Solutions

 Sage CRM Solutions

 SAP

 Saratoga

Download a PDF
version of the full report


Management Briefings



 Market Overview | Part 2 | Part 3

 Expert Opinion: Rob Brickle of AnitePS Consulting

 View from the Top: Chris Gent, Financial services firm Teachers Provident | Part 2

 Project Management: Robert Shaw, Cranfield School of Management | Part 2

 Technology Trends: Colin Evans, PricewaterhouseCoopers | Part 2 | Part 3

 Call Centres: John Sansbury of Compass | Part 2

 Customer Focus: Steve Downton, Downton Consulting | Part 2

 e-CRM: Jenny Marks of BTeLocations

 Return on Investment: Dave Abberley, Xayce | Part 2

 Business Intelligence: Contemporary’s Justin Short | Part 2

 Reader Symposium: Inviting readers to a free 'Conspectus' symposium on 'Facing the Future'

View from the Top - Part 2 | Part 1

Read Part 1

  COMPANY FILE

Founded in 1877, Teachers Provident Society is currently the fifth largest ‘friendly society’ in the UK managing nearly £1 billion in funds. It has no shareholders, with its 150,000 customers as its members.

Teachers offers a range of financial products and services, including pensions, savings plans, insurance policies, unit trusts, annuity and protection plans, and third-party services such as call centre management and unit trust administration.

It has total assets of £921 million and around 200 employees based in Bournemouth.

In 2001, Teachers’ gross income (excluding investment income) was £69.1 million and its annualised gross new regular premium income was £3.2 million. These figures were lower than the previous year and, partly as a result, the Teachers Group is currently introducing its new eXii IT system.

This is inhouse-developed software, designed to be customer focused and cut costs. eXii comprises a number of integrated components that automate core areas of the business – including customer relationship management – and provide a single view of the customer. The software replaces a series of separate IT systems – a Unisys mainframe running bespoke applications, a Unix server running Oracle applications and a DOS-based server running IBM’s Threads unit trust application.

eXii is based on the Sybase Jaguar transaction server, with the code developed using the Sybase PowerBuilder scripting language. The application currently sits on the Oracle database with business intelligence data held in the BusinessObjects data warehouse.

Q: WHAT IT CHANGES DID YOU INTRODUCE?

A: We started with the understanding that in any organisation there are generic functions that are independent of what the organisation does. For example, payments in and out, documents going in and out – these are not dependent on the products the organisation sells, and all of these events are configurable.

To reflect this, we developed the eXii architecture, which automates each of these separate business processes. But there is no point in having a configurable system if the organisation itself can’t change. Within eXii, the business architecture is separate from the systems architecture, which is separate from the technology architecture.

More...

If you are not registered with the site, please register now to read the rest of this page.

If you are registered, please sign in to read the rest of this page.

NCC Home Page

Other Directories, Comparisons, Research 2002 Sales, Marketing & CRM Systems (October) View from the Top: Chris ...

About Conspectus Contact us