Note

Summary of Reports

 Ascent Technology

 Convergent

 Cosmic Solutions

 Epicor

 Firstwave

 MEI Europe

 Microsoft Business Solutions

 Sage CRM Solutions

 SAP

 Saratoga

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Management Briefings

 Market Overview | Part 2 | Part 3

 Expert Opinion: Rob Brickle of AnitePS Consulting

 View from the Top: Chris Gent, Financial services firm Teachers Provident | Part 2

 Project Management: Robert Shaw, Cranfield School of Management | Part 2

 Technology Trends: Colin Evans, PricewaterhouseCoopers | Part 2 | Part 3

 Call Centres: John Sansbury of Compass | Part 2

 Customer Focus: Steve Downton, Downton Consulting | Part 2

 e-CRM: Jenny Marks of BTeLocations

 Return on Investment: Dave Abberley, Xayce | Part 2

 Business Intelligence: Contemporary’s Justin Short | Part 2

 Reader Symposium: Inviting readers to a free 'Conspectus' symposium on 'Facing the Future'

ROI is an essential ingredient in any CRM strategy, says Dave Abberley of Xayce.

Getting back the returns - Part 1 | Part 2

Companies are always looking for ways to stay ahead of the competition, and to generate additional income or reduce existing costs.

Increasingly, to remain competitive, companies have realised they have to focus on their customers and not just the products they sell.

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