Note

Summary of Reports

 Agresso

 Changepoint

 Epicor

 IFS

 Lawson

 OpenAccounts

 SharpOWL

 Systems Union

 Tx3 Solutions

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Management Briefings

 Market Overview | Part 2 | Part 3

 Expert Opinion: David Hofferberth of Aberdeen Group

 View from the Top: Rob Vergeer of IT storage company Legato | Part 2

 PSA Market Development: Hams El-Gabri, Gartner | Part 2

 PSA Implementation: Tony Korn, Cornwell Management Consultants | Part 2

 Change Project Management: Trevor Elliott, Cap Gemini Ernst & Young | Part 2

 Project Skills: Chris Potts, Dominic Barrow | Part 2

 Case Study: How Compaq/Hewlett-Packard automated its management of thousands of projects worldwide | Part 2

 PSA Package Selection: Gareth Lewis, Pserendipity | Part 2

 Project Failure: Dr Ian Hodgson, Oxsoft | Part 2 | Part 3

SharpOWL

SharpOWL is a leading European PSA provider, and a pioneer in the development of PSA solutions. Although the term ‘professional services automation’ is relatively new, SharpOWL has been offering solutions with PSA functionality since 1997 – giving it a base of business knowledge and functional understanding.

Its SharpOWL PSA solution comprises a range of specific modules that combine to provide a solution across the business lifecycle of an internal or external services organisation.

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Conspectus 2002

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