Note

Summary of Reports

 Agresso

 Changepoint

 Epicor

 IFS

 Lawson

 OpenAccounts

 SharpOWL

 Systems Union

 Tx3 Solutions

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Management Briefings

 Market Overview | Part 2 | Part 3

 Expert Opinion: David Hofferberth of Aberdeen Group

 View from the Top: Rob Vergeer of IT storage company Legato | Part 2

 PSA Market Development: Hams El-Gabri, Gartner | Part 2

 PSA Implementation: Tony Korn, Cornwell Management Consultants | Part 2

 Change Project Management: Trevor Elliott, Cap Gemini Ernst & Young | Part 2

 Project Skills: Chris Potts, Dominic Barrow | Part 2

 Case Study: How Compaq/Hewlett-Packard automated its management of thousands of projects worldwide | Part 2

 PSA Package Selection: Gareth Lewis, Pserendipity | Part 2

 Project Failure: Dr Ian Hodgson, Oxsoft | Part 2 | Part 3

Gartner’s Hams El-Gabri tracks the development of the European PSA software market, which has been hampered by basic confusion about what to call the software.

Growing beyond a name - Part 2 | Part 1

Because much of the PSA/SPO functionality already exists, enterprise application software vendors looking to offset their losses in the CRM and ERP area have entered the market – with partnerships, acquisitions, or newly developed products.

Enterprise software vendors who have acquired or developed PSA/SPO functionality include PeopleSoft, Lawson, Epicor, Deltek and SAP. In the first year after introducing its product, PeopleSoft became the market share leader in this space. Enterprise application software vendors are in a position to expand the market and validate the industry by selling into their existing customer base. However, with their penetration comes increasing competition for point-solution and pure-play vendors.

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Conspectus 2002

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