Note

Summary of Reports

 Agresso

 Changepoint

 Epicor

 IFS

 Lawson

 OpenAccounts

 SharpOWL

 Systems Union

 Tx3 Solutions

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version of the full report

Management Briefings

 Market Overview | Part 2 | Part 3

 Expert Opinion: David Hofferberth of Aberdeen Group

 View from the Top: Rob Vergeer of IT storage company Legato | Part 2

 PSA Market Development: Hams El-Gabri, Gartner | Part 2

 PSA Implementation: Tony Korn, Cornwell Management Consultants | Part 2

 Change Project Management: Trevor Elliott, Cap Gemini Ernst & Young | Part 2

 Project Skills: Chris Potts, Dominic Barrow | Part 2

 Case Study: How Compaq/Hewlett-Packard automated its management of thousands of projects worldwide | Part 2

 PSA Package Selection: Gareth Lewis, Pserendipity | Part 2

 Project Failure: Dr Ian Hodgson, Oxsoft | Part 2 | Part 3

Gartner’s Hams El-Gabri tracks the development of the European PSA software market, which has been hampered by basic confusion about what to call the software.

Growing beyond a name - Part 1 | Part 2

Professional service automation (PSA) is integrated software designed to optimise the allocation of resources – people, intellectual capital and time – and administer outward functions and inward processes of service-intensive industries, organisations and departments.

And while professional service organisations (PSOs) were the first target market for these packages, PSA as a software was often confused with PSO as a vertical industry.

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Conspectus 2002

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