Note

Summary of Reports

 Agresso

 Changepoint

 Epicor

 IFS

 Lawson

 OpenAccounts

 SharpOWL

 Systems Union

 Tx3 Solutions

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Management Briefings

 Market Overview | Part 2 | Part 3

 Expert Opinion: David Hofferberth of Aberdeen Group

 View from the Top: Rob Vergeer of IT storage company Legato | Part 2

 PSA Market Development: Hams El-Gabri, Gartner | Part 2

 PSA Implementation: Tony Korn, Cornwell Management Consultants | Part 2

 Change Project Management: Trevor Elliott, Cap Gemini Ernst & Young | Part 2

 Project Skills: Chris Potts, Dominic Barrow | Part 2

 Case Study: How Compaq/Hewlett-Packard automated its management of thousands of projects worldwide | Part 2

 PSA Package Selection: Gareth Lewis, Pserendipity | Part 2

 Project Failure: Dr Ian Hodgson, Oxsoft | Part 2 | Part 3

View from the Top - Part 2 | Part 1

Read Part 1

COMPANY FILE

Legato is a data storage management software and services company headquartered in California with offices in 23 countries. Its European headquarters are in Amsterdam. The company has more than 1,600 staff worldwide. Legato specialises in information protection, application availability as well as content, message and storage management solutions. It pioneered the industry standard for storage management software products – and Legato products helped Merrill Lynch recover data and systems following the World Trade Center disaster. Its Professional Consulting Group is responsible for the software architecture and design, implementation, customisation and support service. In Europe, this comprises about 30 consultants using Changepoint PSA software, with about 10 of these users also operating Microsoft Project. The consultants operate across 12 European countries with offices in the UK, Sweden, Norway, Switzerland, Austria, Poland, Germany, Italy, Spain, Holland, Belgium and France.

Q: WHAT BENEFITS HAVE YOU IDENTIFIED FROM THE SOFTWARE?

A: The advantages we have had are first of all billing – we achieved what we needed to do with the billing. The package has automated everything from timesheet through to the invoice.

Once all our consultants had access to it, we have also used it for them to collect all their documents and reports to customers. Up until then this was being done using Outlook – their mail systems were effectively their databases for knowledge.

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