Note

Summary of Reports

 ADP

 Ceridian Europe

 CMG

 Computers In Personnel

 Frontier Software

 Grampian Software

 IBM

 KCS Management Systems

 Lawson

 Lockfield

 Meta4

 Microsoft Great Plains

 Missing Link Software

 Northgate

 Oracle

 RebusHR

 Selven

 Snowdrop Systems

 Software for People

Download a PDF
version of the full report

Management Briefings

 Market Overview & Analysis | Part 2 | Part 3

 Expert Opinion

 View from the Top | Part 2

 Strategy | Part 2

 Innovation | Part 2

 Professional Services | Part 2

 Internet | Part 2

 Employee Communities | Part 2

HR professionals are becoming aware of a new technology area – service process optimisation. Steve Wright of Xayce examines the pros and cons.

Seeing into the future - Part 1 | Part 2

“All internal service organisations within general industry should investigate the benefits of deploying an SPO solution. Given the functionality these enterprise applications offer, it is likely that SPO solutions will become a competitive necessity within the next two years.”

So said Ted Kempf in his 2001 Gartner Market Report, Service Process Optimisation.

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Conspectus 2002

Copyright © 2002