Paul Sutcliffe: online forms processing has come of age
For any organisation, public or private sector, the changes required to adopt an ‘e’ approach cannot happen overnight. Success requires organisational and technical change. It entails the integration of people, data, systems and culture.
But are private sector organisations flexible enough to stay competitive in a new era of trading, and are government organisations sufficiently nimble to meet the requirements of e-government in the timescales that remain?
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