Workflow & Doc Mgt Contents - September 2001 Summary
Management Briefings
Market Overview & Analysis | Part 2 | Part 3
Workflow, document management and business process automation systems
are helping companies link with suppliers and customers. Pat Sweet analyses
our new market research.
Expert Opinion
Alison Harvey of CMG Admiral tracks workflow’s role in establishing a single consolidated customer view.
View from the Top | Part 2
Tesco.com is one of the world’s most successful online retail sites. We speak
to project manager Leon Stoner about the content management issues Tesco
solved.
Technology Future | Part 2
Deloitte Consulting’s Gordon Carr feels companies could make more use of
document management and workflow systems to bolster their CRM and
inter-company information sharing.
Implementation | Part 2
Carla Hagelberg of consultancy Innometrica outlines how electronic document management contributes in areas as diverse as R&D, product launches and
sales & marketing.
ERM | Part 2
Marc Fresko examines why electronic records management is attracting new
public and private sector attention.
Business Case | Part 2
Bob Wiggins of The Cura Consortium suggests how you can make a business
case for electronic document management projects.
Management Issues | Part 2
Workflow systems will be unproductive unless managers adopt the right
approach to staff productivity and performance, says Glynne Roberts of WDS Consulting.
B2B Integration | Part 2
Martin Painter of Sterling Commerce believes workflow systems must change
radically as their role in B2B integration makes them more visible to the
end user.
