Workflow technology is starting to play a much more prominent role in areas like inter-company collaboration, says Martin Painter of Sterling Commerce.
For the business decision maker, stimulating processes means bottlenecks can be
rapidly identified and resolved,
and in a similar vein workflow
simulation will highlight those
areas that can be improved.
Placing the control in the
hands of the business user also
means the system can be
designed to handle exceptions,
by identifying areas where
human intervention and
validation is essential for a
successful outcome.
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