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Workflow technology is starting to play a much more prominent role in areas like inter-company collaboration, says Martin Painter of Sterling Commerce.
Workflow loosens up - Part 1 | Part 2
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Martin Painter
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UNTIL NOW, WORKFLOW
technology has been used to
great advantage in managing
rigid processes for structured
workgroup environments. In
this capacity, it has been relied
on to automate processes, to
specifically control and
streamline the inter-related
components of a highly defined
business process.
As such, workflow is a
proven asset because it enables
work to be assigned, routed,
escalated, approved, acted on
and managed electronically,
through system-controlled rules.
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