Time and time again, in
initial focus groups we hold
with staff, there emerges a
strong complaint about
inadequate training. In many
cases, either training was rushed
and lacking in sufficient depth
and/or it took place some weeks
before new software or
hardware was installed, so that
most of the education had lost
its impact.
There is a strong argument
for appointing one person
within a department or section
to be its ‘process mentor’ or
source of wisdom. And it is
vital to build in time for this
mentoring activity.
More...
If you are not registered with the site, please register now to read the rest of this page.
If you are registered, please sign in to read the rest of this page.
